Which of the following is NOT one of the three values of Claim Center?

In the context of Claim Center, the values represent the key attributes that guide the functionality and usability of the system in managing insurance claims. The correct answer reflects that "Flexible" is not one of the core values.

Claim Center emphasizes being claim-centric, which means it is designed to focus on the claims process and the customer experience surrounding it. This value underlines the importance of having a comprehensive view of each claim and prioritizing the policyholder’s needs throughout the claims handling process.

Additionally, the system promotes a collaborative environment, encouraging various stakeholders—such as claims adjusters, supervisors, and other involved parties—to work together effectively. This collaboration is essential for improving communication and ensuring timely resolution of claims, ultimately leading to enhanced service for policyholders.

The value of being controlled includes the systematic handling of claims, which encompasses strong risk management protocols, compliance with regulatory requirements, and maintaining oversight on the claims process to prevent loss.

On the other hand, while flexibility is a desirable quality in many software solutions, it is not explicitly listed as one of the three foundational values of Claim Center. Instead, the focus is more on structured processes, collaboration, and prioritization of claims over other aspects. Therefore, recognizing the specific values attributed to Claim Center helps in understanding